Tinder · B2C · swipe dating app
Interview users spending $100-250 a month, then build a top plan for them
Led to Tinder Platinum; no results shared
What they did
What happened
- Stage
- scale
In their words
How Tinder Captures More Value With Tiered Pricing and Consumables — Ravi Mehta
David BarnardThis happened after your time, but what are your thoughts on the super premium tier that Tinder was experimenting with and have you heard anything about how it's performed?
Ravi MehtaSo I actually started work on Tinder Platinum, and this came out of insights from this graphic knowing that there were people on Tinder Gold who were purchasing a lot of micro transactions, people spending a hundred to $250 a month on Tinder. And what we wanted to understand is why are they spending this amount? What's their motivation? What are the things that we could do from a product standpoint to create something that better meets their needs? And that was the genesis of Tinder Platinum, and it really came down to the core value of Tinder, which is one of the questions was is this people signaling? Are they trying to signal wealth or something like that by spending a lot on Tinder or is it more utilitarian? Do people just want to match with more folks? And it turns out it was more utilitarian. People are just looking for more matches.
Ravi MehtaAnd so Tinder Platinum, it gives people access to additional super likes and additional boosts, so it bundles that together. One of the interesting things about the monetization products within Tinder, and I think this applies elsewhere, is Tinder is a game that operates by a certain set of rules. If I swipe right on you, you can't necessarily see that I did that unless you have Tinder Gold and then you can break the rule because you've paid and you can now have access to that feature. The other rule that was sort of golden in Tinder is you can't message someone until you've matched one of the products that's in Tinder Platinum is the ability to message someone before you've matched, which is incredibly valuable for folks to be able to get more matches.
Jacob EitingLinkedIn has that feature too.
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More from this episode
- Offer three subscription levels and sell extra boosts on topFormer CPO calls it one of the best ways to price consumer apps; no revenue split given
- Keep dating free for most users so there are plenty of people to match85-90% never pay; the 10-15% who do fund the business
- Test many prices for each plan and add-on, country by countryHundreds of price SKUs live at once; no test results shared
- Sell a paid 'super like' that stands out from a normal likeSuper Likes are 3x more likely to get a match
- Let people start swiping in two minutes using Facebook login and photosOnboarding cut from ~20 minutes to under 2; brought younger people into online dating
- Replace a 3-screen checkout with a 20-question intake before paymentConversion up (host says 40%); 99%+ of people answer each next question
- Sort hotels by each traveler's past behavior without calling it 'just for you'Unlabelled version converted better; labelling it 'just for you' dropped conversion
- Show ads to free users to cover their costSmall share of revenue; ads worth far less than a subscriber
- Start at $20-30 a month; if nobody pays, fix the product, not the price
- Give a short free trial that builds a daily habit, then chargeGuest converted without hesitation; a free-tier rival he uses daily never got paid
- Sell live classes, Zoom sessions and week-long intensives to your most engaged usersRevenue almost doubled; live offers now half of revenue
- Play rain sounds the moment the app opens, and in 15-second ads
- Set quarterly goals as a short why, 3-5 commitments, and a task listGuest says teams that adopted it found it works better than OKRs; no numbers
Tags: whales, premium-tier, user-research, bundle