Tinder · B2C · dating app
Set different prices by country, starting with fast-growing markets like India
What they did
- Stage
- scale, US saturation
In their words
How a Single Paywall Experiment Generated $50M – Jeff Morris, Chapter One, Ex-Tinder
Jeff Morris… had at Tinder, but you're building for such different customers, right? But that just takes time to figure out because you're not only building new bundles, you're also building new features. And so you're trying to basically build very different experiences for users with different goals and expectations. You could do that forever. That's why revenue teams do what they do every day. And the other one that they hadn't done was just localization.
Jeff MorrisSo I think at Tinder at least, we had a really, really complicated pricing grid that was based on a ton of different factors, the most obvious being geography. So knowing our fastest growing markets were LATAM and India, but those markets had a very different willingness to pay to a North America or UK or something similar.
David Barnard… did want to dig into a little bit of how that came about. What were the experiments? What were the conversations that led to the three-tier system and the consumables on top of that? What was that process like to get there? And I guess maybe just frame it in a way that listeners today can be thinking through like, how do I get to that kind of multi-product? How do I better package my offerings to fit that demand curve and the need of the users?
Jeff MorrisI came in and was basically given a spreadsheet which had some really early versions of what our pricing was like for a single subscription tier. So it was Tinder Plus at the time. Nobody was price testing. That was just kind of what... There was a data scientist or scientist who would run really basic initial tests and that's where they landed and it was kind of like set it and forget it. Where we really started to focus on pricing was as we started to saturate the US market and really started to focus on markets like India, as I mentioned, and LATAM which were growing, but weren't necessarily the places where we were monetizing really well. And so I'd say when should you start focusing on pricing? I would say really focus on your core markets.
Jeff MorrisAnd for a US app developer, generally speaking, unless you're building an international specific app, that's going to be the North America audience. When we start to expand the tiers, generally speaking, the product leads you to premium features in terms of you start to see what people are asking for and what they want you to build. And then the question as a product person is always, is that something we should monetize or give away for free? In …
Get tactics like this every Monday
New tactics from the week's founder interviews, each linked to where it was said.
More from this episode
- Put a toggle in the top bar that opens a new paid tierAbout $50M in revenue from one small A/B test
- Limit free swipes per day and charge for moreStopped mass-swiping and auto-swipers; turned into a strong revenue driver (no numbers)
- Give each paid feature its own paywall and check its sales every morningShowed 2-3 features drive most new subs; weak ones were made free
- Offer several paid tiers, from cheap starter to big spenders at $50K a yearGuest's biggest revenue unlock at Tinder; no numbers given
- Polish the paywall like a core feature, e.g. add a gold shimmerGuest says it showed users they cared; no numbers
- Ask for payment only after a user gets a match and starts chatting
- Build engagement and retention first; push monetization only years laterReached 30-40M monthly users before revenue became a focus in years 4-5
- Create a revenue team with its own iOS and Android engineersGrew from 6 engineers in 2016 to 40+
- Give the first flight free with every pro feature, then lock some
- Make free users pay before they can fix their buggy first buildFrustrated users complained publicly on Twitter
- Ship a new feature every single dayBecame the default database for most major website builders
Tags: geo-pricing, price-testing, emerging-markets