Tinder · B2C · dating app
Build engagement and retention first; push monetization only years later
Reached 30-40M monthly users before revenue became a focus in years 4-5
What they did
What happened
- Stage
- years 1-5
In their words
How a Single Paywall Experiment Generated $50M – Jeff Morris, Chapter One, Ex-Tinder
David BarnardSo I won't steal your thunder. Why don't you just tell me about what you shared in the tweet and why you think those things, and I'm sure I'll have a million follow-up questions.
Jeff MorrisYeah. So I guess a bit of background before I go into the tweet is I ran revenue at Tinder for four and a half years through our hyper growth years. And so I spent a lot of time thinking about monetization, subscriptions, and revenue, obviously. And what worked at Tinder and when we really started to turn on monetization didn't happen until years four or five into the product. And so we had built up just a great product that had extreme product market fit. We had scaled the product to 30 to 40 million monthly actives, but we didn't have a huge focus on monetization. I think the playbook, at least until call it AI native applications started to come to market was to really spend time on getting the product right, starting with just the core engagement loops and then making sure that you had great retention to kind of earn the right to build a subscription business or monetize through in app purchases or advertising.
Jeff MorrisI think there's a lot of external reasons why founders now are pushing monetization earlier. Market is so competitive. And so I think the metrics that you need to raise capital change, and so the revenue slopes are much more extreme, but you're seeing teams now focus on monetization really on day one, even within the first session. There's a part of it which is also like, hey, these businesses are really expensive to operate and the model costs …
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More from this episode
- Put a toggle in the top bar that opens a new paid tierAbout $50M in revenue from one small A/B test
- Limit free swipes per day and charge for moreStopped mass-swiping and auto-swipers; turned into a strong revenue driver (no numbers)
- Give each paid feature its own paywall and check its sales every morningShowed 2-3 features drive most new subs; weak ones were made free
- Offer several paid tiers, from cheap starter to big spenders at $50K a yearGuest's biggest revenue unlock at Tinder; no numbers given
- Set different prices by country, starting with fast-growing markets like India
- Polish the paywall like a core feature, e.g. add a gold shimmerGuest says it showed users they cared; no numbers
- Ask for payment only after a user gets a match and starts chatting
- Create a revenue team with its own iOS and Android engineersGrew from 6 engineers in 2016 to 40+
- Give the first flight free with every pro feature, then lock some
- Make free users pay before they can fix their buggy first buildFrustrated users complained publicly on Twitter
- Ship a new feature every single dayBecame the default database for most major website builders
Tags: monetize-later, product-market-fit, freemium