Duolingo · B2C · language learning app
Ask new users in onboarding if they want to learn with or without ads
Significantly higher uptake; one of the biggest wins of the year
What they did
What happened
In their words
How Clarity and Personalization Help Drive Duolingo’s Growth – Anmol Tiwari, Duolingo
Anmol Tiwari… a trial when the decision or when we position it as like, "Well, if you've run out of hearts or energy, if you don't continue, you're going to basically lose your progress." And I think we've done it in a way that's like balances, kind of showing still some sense of progress, but trying to basically also indicate that, "Well, if you pay gems or if you start this free trial now, you'll be able to maintain your progress and finish this lesson."
Anmol TiwariI think the other kind of big lesson that we have seen is that there isn't no one size fits all. A really great example of that is new users versus current users. We know that when a user is brand new to Duolingo, they're actually way more likely to convert. And what we've actually seen is that instead of trying to just take our standard upsells that try and promote Super Duolingo and just put them in the onboarding flow, we found that it's much better to actually make it contextual to the onboarding.
Anmol TiwariSo as an example, we asked like, "How do you want to learn or how do you want to achieve your goals? Is it with ads or without ads? Or do you want to learn faster or do you want to just learn at the pace that you would prefer?" And what we saw was that when that is kind of positioned as part of onboarding, we saw significantly higher kind of uptick rate. It was one of our biggest wins last year. And what it's telling us is that, while some standardization is really helpful, especially if you think about our purchase flow, sometimes you need to be aware of who the user is and where they are in their life cycle.
David BarnardYeah, that makes a lot of sense. And what about trial duration? Have you all experimented with like a month-long free trial, three day free trial, all the way up and down the stack? Or where do you land on duration of trial?
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- Let trial users pick which day they get the reminder before being chargedTested; added friction but built trust and delayed cancel decisions. No numbers given
- Show what happens on each trial day and exactly how refunds workGuest says clarity beats persuasion for trial starts; no numbers
- When users run out of hearts, offer a free trial so they keep their lesson progressUsers much more likely to start a trial; no numbers
- Cut the free trial from 14 days to 7More conversions overall and experiment results twice as fast
- Offer the same user a free trial three or four times over timeEffective in aggregate across attempts, per guest; no numbers
- Give 3 free days of the paid tier, no card needed, even to current subscribersEffective for free-to-paid and for upgrading subscribers to the top tier, per guest
- Give users one free AI video call from the top tierEffective lever for getting people to try the feature, per guest
- Give the free 3 days as a reward right after a finished lessonFelt more rewarding than on the learning path; no numbers
- When free days end, say 'Your benefits have ended' and show how to rejoin
- Use each user's signals to pick between your own upgrade ads and paid adsGood wins, per guest; no numbers
- Let a bandit algorithm pick which upgrade ad each user sees after a lessonSome wins so far, still improving; no numbers
Tags: contextual-paywall, onboarding-questions, new-users