Life360 · B2C · family location and safety app
Offer a free Tile tracker to people who subscribe
Helps conversion for certain users; no numbers
What they did
What happened
- Stage
- scale
In their words
Freemium at Scale: Why Life360 Protects its Free Users – Giordano Contestabile
Giordano ContestabileYeah, absolutely. I would say it's all of that. So in Italy, there is a top of funnel effect, right? You buy a Pet GPS, which is a pet tracker. Or you buy a Tile, which is our Bluetooth line of Bluetooth trackers, and then you sign up to Life360 and become a user. In some cases, like with Pet GPS, you need to be a subscriber to use it and that's in Italy, user acquisition and subscriber acquisition, which is always a good thing.
Giordano ContestabileSometimes we bundle some offers in the apps. When you subscribe, we say, "Hey, do you want a free Tile?" Or things like that, that with certain users that helps converting. But then there is a retention consideration. We know from data that people with Tiles retain better overall than people without Tiles. Simply because the base is they have the same use case and they layer Tile on top of it and so it becomes more useful.
Giordano ContestabileAnd also there is a matter, as you mentioned, of prolonging the usage cycle, I will say, of the app. So people use their trackers on younger kids, for example. Maybe younger kids don't have a phone and you can put a Tile in the backpack and have some peace of mind. You use the Pet GPS even when your kids go to college, your dog is still there so you're going to still using it.
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More from this episode
- Keep 2 days of free location history even though cutting it doubled subscribersCutting to 6-12 hours doubled subs from that hook; not shipped to protect free users
- Show the top-price plan on the paywall only to people a model predicts will buy itDoubled new Platinum subscribers without losing a single Gold subscriber
- Let every team, even finance and HR, run growth experiments with AI toolsWork in progress; no numbers given
- Track test speed, win rate and average win, and count inconclusive tests as failures
- On day 2, nudge people to an unused feature using a family member's nameNo numbers; first-week activation strongly predicts users still around a year later
- Announce a pet feature with a cute animated dog that asks to be pettedCalled a huge success; many users made pet profiles; no numbers
- Add pet and aging-parent features so families keep using the app after kids leave
- Sell trackers at low margins to pull people into the app and keep them longerTile owners retain better than non-owners; Pet GPS requires a subscription
- Show one paywall screen during onboarding, even with a generous free planRemoving it would cut a significant share of new subscribers; no numbers
- Give every software feature a great free version; charge for costly services
- Ship a 'just landed' alert, then partner with Uber to offer a ride on landingUber approached them; a broader Uber partnership is about to launch
- Add in-app share buttons and gifted subscriptions to copy parents' word of mouthFailed across the board; parents don't share inside apps
Tags: bundle, free-gift, hardware