Bank Statement Converter · PDF bank statement to Excel converter
Answer every customer email right away, even at 3 a.m.
Founder says early customers mattered a lot to MRR; no numbers
Unknowncustomer-support
What they did
In the first two years, replied to customer emails as soon as possible, including dealing with a 3 a.m. email immediately, because each extra customer moved MRR noticeably.
What happened
No specific result; part of two years of hard work that paid off from year four onward.
- Stage
- early
“I'd reply to customer emails as soon as possible. If a customer email came in at 3:00 a.m., I would deal with it right away. You know, at that time, every extra customer made a big impact on MRR.”
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