The Washington Post · B2C · national newspaper
Pair the news subscription with coffee: cafe access and branded coffee beans
Guest cites press and business results; no numbers
What they did
What happened
In their words
How Condé Nast Experiments, Bundles, and Wins — Michael Ribero, Condé Nast
Michael Ribero… there are things that either you're doing that you can now put into a subscription and call it a bundle or probably low lift, but maybe high impact to continue to build that existing offering you had on the partnership front. I'll just warn buyer beware. Partnerships are really hard, really hard. And we did multiple at The Washington Post, which I think is super exciting. I think the theme, we really tried to coalesce around one of two things.
Michael RiberoOne is the occasion. Coffee and newspaper go together really well. And so we hammered that a whole in a bunch of different ways. You can have access in certain cafes or get a Washington Post-branded coffee bean with your subscription, so that made sense.
Michael RiberoAnd then the other was really what person are you going after? That's more in line what you were talking about. The context also helped in the sense a lot of the research we got was people were just overwhelmed by the news. And so the insight for us was yes, we do some counter-programming, shoulder programming that is either happy news or food or whatever it might be, but realistically, The Post is going to be known for very serious topics, …
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More from this episode
- Make readers register to read a site that was always freeBacklash the next day; wall taken down to reset the product first
- Let the editor-in-chief pick which content goes behind the new app paywallGuest says her gut was right; no numbers
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- Right after someone subscribes, offer the business membership in a pop-up~5% take it, adding $100-200 LTV each at zero extra acquisition cost
- Offer a $2-a-month, 4-stories plan only to visitors unlikely to subscribeLTV impact not shared; aimed at getting people into paying at all
- Sell coaching, 4-hour online events and week-long retreats to app subscribersRevenue up 50%
- Launch new premium tiers for fans willing to pay moreAdoption stuck at 1-2%; now default no unless a bigger cohort is proven
- Bring readers together in person and use the app to connect event to eventGuest describes a positive cycle; no numbers
- Offer everything from a free app to pricey white-glove in-person experiences
Tags: bundle, physical-goods, occasion