GTM Sauce

BlogToPin · Pinterest pin maker for blogs

Watch every user's screen recordings and build requested features within days

Word of mouth became a top-three channel; strangers now sign up on their own

Workedword-of-mouthcustomer-supportfeature-development

What they did

Nic reviews screen recordings of what users do. When something goes wrong with an account or a customer isn't growing on Pinterest, he looks into it and suggests strategy changes. When a customer needs a feature he builds it in a few hours or days. His advice: treat your first customers like your employer, ask for feedback, implement suggestions the same day, and keep them 100% satisfied.

What happened

Word of mouth is one of his three best channels; it snowballed to the point where people he doesn't know start using the app
Stage
Early (From first customers onward)
7:36
“I take a deep care about everyone using the app. I review screen recordings of what they do. When something happens with their account or they don't see the growth on Pinterest, I take a look at what happened, maybe they need to adjust their strategy. When they need any feature, I just build it in a few hours or days.”
Nic
“And it becomes a snowball at some point where people just start using your app, and you have no idea who they are.”
Nic

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