Mojo · B2C · social media video maker
Retest each winning paywall in every key market before rolling it out
Several winners shipped only in some markets; ARPU of new cohorts kept rising
What they did
What happened
In their words
How Mojo Increased ARPU 60% In Just Five Months – Michal Parizek, Mojo
David Barnard… actually haven't raised average revenue per user by the sum total of all those experiments. You're getting 10% here but losing 5% there, and getting 20% here but losing 10% there. What do you feel like was the key to actually stacking those successes? Were you looking back as you tested each of those to see if it had a negative impact on some of your previous tests, to be able to generate that, such a large increase in average revenue per user?
Michal ParizekEssentially executed a bunch of paywall and then price tests, and then whenever we've seen there is a positive results, whenever we've seen there is there's a statistical significant winner, usually if we've retested also in other markets. So usually let's say we've tested in the US or in Europe, and if it works there then we've retested in other, our key markets to make sure that actually it will work there. And it happened a couple of times that something we've only rolled out in some of the markets and not, let's say, all over the world just because we haven't really seen a positive impact. Sometimes also negative.
Michal ParizekSo we make sure that particular change is actually bringing additional incremental revenue in all those key segments are, according to geo typically, and if we haven't seen that then we didn't rolled out. And then in a high level we've monitored the ARPU seven day, typically actually in the RevenueCat charts to essentially make sure that for the new cohorts of users we actually seen that lift in the ARPU. Of course it's sometimes hard to isolate …
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More from this episode
- Show only the yearly plan first; tuck monthly behind a 'view all plans' buttonYearly plan uptake up ~15-20 points; one of three tests behind a 60% ARPU lift
- Show the yearly plan as about $10 a month next to the $25 monthly planNew revenue +10% in the US and +30-40% in Brazil and Mexico
- Price below the US-equivalent in Brazil and Mexico instead of just converting currencyLower prices won; part of the 60% ARPU lift, no separate number
- Judge every paywall and price test on revenue per user in the first 7 daysChosen to shorten payback and fund more ad spend; worked well per guest
- Check 7-day cancellations before keeping a higher price that won on early revenueRejected a winning higher price after a yearlong model showed lost long-term revenue
- Use a long scrolling paywall with reviews and a free vs pro comparison in JapanNew revenue +20% in Japan; failed in the US, where a clean video paywall won
- Show free users a paywall when they open the app, at most once a week~15% of new revenue from existing users; no complaints in reviews or support
- Keep lots of features and content free on purposeOnly ~50% of payers convert on day one vs ~80% industry-wide
- Run separate paywall tests at once in US, Europe and Latin America every week or twoSignificant results in 1-2 weeks per bucket; enabled the 60% ARPU lift in five months
Tags: geo-retest, rollout, paywall-test