Super Unlimited · B2C · free VPN app
Ask for a rating only after the app has done its job
2M+ high ratings on the App Store; no before/after given
What they did
What happened
In their words
How the World's #1 VPN App Reached 1 Billion Downloads – Tanuj Chatterjee, Super Unlimited
David BarnardAnd it seems like that is kind of feeding the algorithm. It's like people download the app and then it's so easy to use. You get these massive downloads, and then that just keeps this perpetuating cycle. Are there any specific things you've done and experimented with? I know Ariel at Appfigures talks a lot about rating velocity. Have you moved the rating prompt earlier or later and seen moves at all in your ASO?
Tanuj ChatterjeeYeah, ratings are super important, but there's a time when to ask for ratings. You can't ask it too many times and too off one, and at the wrong time mainly. We basically ask for ratings after we've delivered value to the user. That, multiplied by the number of downloads, the number of users who are coming in and using the app, and then coming back, that helps overall.
Tanuj ChatterjeeSo yeah, so rating is important, very important to us. When people come in and look at the app store, not only we are number one, they also see two million plus very high-quality ratings. That definitely is impactful, but we don't try to do too much gymnastics with trying to get more ratings. I think they come organically, we ask for them, but we don't overdo it.
David BarnardSpeaking of not doing too many gymnastics, your screenshots don't seem especially fancy. There's a lot of trends in screenshot design now of bigger text and gradients, and span two screenshots with the device image. But I looked at yours and they're pretty simple and straightforward.
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More from this episode
- Read your reviews and rivals' reviews, then fix what people complain aboutCredited as the main driver to #1 for 'VPN'; no single number tied to it
- Let people use the app right away: no login, one tap to connectVisits last ~30 seconds; guest credits it for organic volume and ratings
- Test modern, prettier store screenshots against your plain old onesModern designs lost 80% of tests; winners gave no meaningful lift, so old ones stayed
- Hire an SEO agency that knows your field to publish programmatic pages~1,600 app downloads a month; poor conversion; some AI-search traffic, not top 5
- Give away an unlimited free version, paid for with an ad or twoLow paid conversion, but 1M+ mostly organic downloads a day and very profitable
- Don't show any ads the first time someone opens the app
- Keep the free service running in poor and censored countries, even at a loss15M downloads in 4 days during a Turkey Instagram ban; each spike leaves a higher baseline
- Charge for no ads, faster servers, more locations and use on every deviceCompany growing and very profitable; no conversion numbers
- Show an ad for your new eSIM app to all existing VPN usersDidn't work: no travel intent; now planning timed promos before summer
- Buy search ads in Apple and Google stores only where the return holds upSpend capped by ROAS; some cannibalization of organic installs accepted
- Have the head of support report to the head of productGuest says product hears about problems right away; no numbers
- Walk into elevators with a debug build to test dropped connections
- Compare your ratings country by country and dig into the low onesGuest says it helped a lot; no numbers
- Launch a new feature in 5 countries behind a switch, then expand
- Start on the cloud, then move heavy traffic to your own rented serversMakes a free tier affordable; cloud still absorbs surges
- Launch a Windows version and promote it to your mobile usersNamed biggest win of the year; people buy on the website directly, no numbers
- Build the product so free users cost almost nothing to supportLets the company keep a generous free tier; no numbers
Tags: app-store, ratings-prompt, prompt-timing