PadSplit · marketplace for affordable rooms
Give support agents AI to answer the wide range of tenant tickets
Founder says productivity is up; no numbers
Unknowncustomer-support
What they did
Customer service is PadSplit's largest team (~100 of 240 staff), because the marketplace 'sells trust' across a months-long resident relationship and roommates sharing homes generate a wide variety of tickets. Agents use AI to answer those tickets; AI is also used in search algorithms and data analysis.
What happened
Guest says AI is 'absolutely improving our productivity'
In their words
Top Founders with Nathan Latka · $30/Night Rooms Make Him $60,000 Per Day | PadSplit CEO Atticus LeBlanc“And I mean, customer service, case in point, as you can imagine, and and the variety of tickets that that we have that are coming in from residents who are sharing homes together. Like and and the the capability of any individual personal agent to leverage AI to answer that answer that question appropriately is is massive.”
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More from this episode
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