GTM Sauce

Zumba · dance fitness brand and app

Add chat threads where users talk about classes and their health journey

Users didn't engage; feature turned off

Failedcommunityretention

What they did

Built several chat threads (discuss the classes, a health journey, starting out with Zumba) on the hypothesis that people want to talk about classes after taking them. Next attempt will be contextual, closer to interactions inside a live class.

What happened

People did not want to engage outside the context of the class; the feature was turned off.
Effort
Built and shipped as a basic community feature

In their words

Optimizing Funnels, Pricing, and Retention at Zumba — Nicole Page & Lucy Levy, Zumba

Play from 20:57
19:29

Lucy Levylooking to unlock is how to build a a community through the app. The magic of Zumba, it's really in the power of the community. We really don't think that it can be replaced with a virtual experience. I think the in-person experience is is always going to win.

19:42

Lucy LevyBut we've tried with some basic feature of community. We we didn't succeed, so we turned it off, but we this year, and hopefully next year, we're going to have the we're going to dedicate time into thinking how can we make and build communities

19:56

Lucy Levyonline through the Zumba app, so we can actually

20:44

Nicole PaigeSo our first attempt at community was we had done some research and tested a few hypotheses for where we wanted to start, and our hypothesis was that people want to talk about the classes after they take them.

20:57

Nicole PaigeSo we ended up building a bunch of different chat threads that you could join and talk about the classes, or talk about a health journey, or talk about just starting out Zumba.

21:07

Nicole PaigeAnd we kind of were thinking, you know, "If if you build it, they will come." And we built these communities, and what we found was that people really didn't want to engage, not in the context of the class. They weren't looking to take the class and then go into a community and talk about it.

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Tags: ios, android, in-app-community, chat