Coconote · B2C · AI lecture note-taker
Double onboarding to ~15 screens with more questions and social proof
+16% trial starts
What they did
What happened
- Stage
- scale
In their words
Bootstrapped to $6.7M ARR and an Exit to Quizlet in 2 Years – Brett Bauman & Zack Hargett, Coconote
Brett BaumanYeah. I think that there's kind of like a meta at this point for consumer apps of have a long onboarding and then hit them with a hard paywall or basically get someone to start a trial within the first session, honestly, if not 24 hours. And we have always had a decent onboarding, but we hadn't spent a ton of time optimizing it.
Brett BaumanAnd we ran a test trying to basically double the length. I think our onboarding is 15 screens or something. I remember when we started talking to Quizlet team, that's something that they commented on. I mean, it really works. It really works to get people a bit more invested into what they're doing and feel like it's more personalized, show them some social proof, and it increased our trial start by 16%, which we already felt like it was pretty good. And so to continue to raise it was awesome. And it's one of those things that continues to compound.
Brett BaumanWhat's funny is as an engineer, whenever you start a new product, you kind of build the login screen first and because you kind of need it to start playing around with things. And then it ends up staying there throughout the rest of the product. But one of the nice things about being ... There's not always a lot of nice things about being in Apple and Google's walls, but one of the nice things is you actually don't really need to create an …
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More from this episode
- Launch a basic version fast and charge from day one$100K ARR in 45 days, $1M in 4 months
- Hire creators with 5-10K followers, found via the Gmail in their bio3 of ~30 made a huge difference; main engine to $1M ARR
- Have one hired creator run the brand's main video accountHundreds of millions of views
- Tell creators to show the app as a fix or identity, not a noveltyConverted best, per the founders; no numbers
- Launch a viral 'PDF to brain rot video' side site to funnel users~41M views on one video, but no paying users; shut down
- Aim videos at the parent who pays, not just the studentMany viral Instagram videos used this angle; later scaled back
- Ask customers to describe the app; put their words in the first screenshotFounders call it one of their best moves; no numbers
- Charge students $99/year and push the annual plan~80% chose annual
- Raise the annual price from $99 to $129More users and more revenue at the same time
- Give one free note, then require a free trialCredited with early cash flow; no numbers
- Run paid ads cut by an agency from creators' raw footageBeat boosting viral posts, but never profitable; stopped
- Ask people to log in after the paywall, not on the first screenBiggest onboarding win; removed ~10% drop-off
- When people cancel, offer 7 more free days instead of a discountSaved 25% of cancellers; beat a 30% discount and a 3-month pause
- Put in ~$10K each and reinvest revenue into creatorsCash-flow positive throughout; no outside funding
- Hire a banker to run a buyout so the founders keep buildingSold to Quizlet; revenue roughly doubled during the process
Tags: long-onboarding, personalization, social-proof, trial-start