A web quiz diet app · host's wife's diet app
Sell a $1 plan after a 60-question quiz, then stack add-ons to ~$350
Buyer got half back after demanding a refund; invites regulation
What they did
What happened
In their words
Make Ugly Ads to Grow Your App – Yuliya Lennox (Solid Starts)
David Barnard… Big dollar sign, 0.00. Is that black hat? The biggest CTA says $0 and zero cents, but it is actually going to charge you a subscription. Was it clear enough on the rest of the page that they were going to be charged a subscription? And there's something like Duolingo, a $5 billion publicly traded company was doing. There are things like that and you'd be so subtle. But then there are other things that aren't. And this is what your point was.
David BarnardAnd a perfect example, I think I've shared it on the podcast before, but my wife did one of those funnels that you were talking about on the web where Apple's not scrutinizing it at all and there is kind of the wild Wild West. And the technique they used, which I think everybody's clamped down on from Apple Pay to Stripe and others is that she went through this whole flow and I think it was a dieting app or something like that. And so you get 60 questions in, you've got your sunk cost fallacy and then it's like, "Hey, you can get your plan for a dollar." And she's like, "Okay, cool." And then she authorized Apple Pay for a dollar. And then it takes her through a whole nother flow where it was like, "Do you want to add on this PDF? Do you want to add on?"
David BarnardWell, she wasn't reading. She was just trying to get to like, "Where's my plan? I paid a dollar for this plan. Let me get to the plan." And so she was just continue, continue, continue. And again, the boiling the frog, it was super effective, I'm sure. The companies doing things like that were printing money hand over fist. And the reason I ended up figuring out about it is I looked at my credit card and it was like 350 or $400 that it ended up charging. And I was like, "Hey, sweetie, just checking in, was this authorized? If this is a really great plan and you're getting personal-"
Yuliya LennoxThey should send you GLP-1 for that price.
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More from this episode
- Keep testing new ads until one sharply cuts costs, even if current ads work
- Run ugly ads that show the product and the pain in the first secondOne ran for years; called 'the best ad ever'; no numbers
- Run a trendy AI 'fruit babies' ad for a doctor-backed baby feeding brandBacklash: parents questioned whether to trust the brand
- Have the founder join every marketing meeting and write the ads himselfApp reached #2 after Duolingo; link to this is loose
- Win your home market first, then add languages one by oneLiked locally, then expanded; later #2 after Duolingo
- Test new ads at $10/day in Indonesia, not $1,000/day in the USSame test signal at ~1% of the cost
- Fully translate and adapt an app for Japan with a Japanese speakerDidn't work at all; harder than expected
- Run paid ads from the start alongside organic growthOrganic-only apps plateau; paid added late often ate into organic
- Share test results across apps and with a weekly peer group
- Make the paywall's continue button blinkRaised conversion, secondhand; no numbers
- Sign a celebrity like Hilary Duff for brand adsBig influx almost at once, secondhand; ROI hard to measure
- Hire people obsessed with the problemCredited for product quality; no numbers
- Have the core team work ~17-hour days, six days a weekSaid to lead the field now; no numbers
- Translate the app into many languages with AI and test nearby marketsHer biggest win of the year; Turkey converts well; no numbers
- Run three apps at once with one teamBiggest fail of the year: attention spread too thin
Tags: web, apple-pay, dark-pattern, quiz-funnel, upsell-stacking, black-hat