Fitbod · B2C · strength training workout app
Spot users about to go quiet and step in before they cancel
Unknownretention
What they did
Rather than trying to revive churned users (lower leverage), a model predicts user engagement, with logged workouts as the best predictor, to pinpoint users at risk of going dormant; engagement tactics and interventions are aimed there. Research focuses on why people go dormant rather than on features super-users request.
- Stage
- growth
Related topics
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More from Fitbod
All 12 Fitbod tacticsMore from this episode
- Fitbod: Spend years as two founders on product before hiring, raising or buying adsPaid ads scaled right away when switched on; organic subs grew in line
- Fitbod: Test App Store keywords early to rank in Apple search resultsFounder says many early users found the app this way; no numbers
- Fitbod: Switch from a workout tracker to AI-picked workouts during betaFounder credits it with product-market fit; users emailed praise unprompted
- Fitbod: Celebrate each logged workout with a shareable progress card, like total pounds liftedFounder says it matters for virality; word of mouth is still a major growth driver
- Fitbod: Let subscribers share a link that gives friends 6 free workouts instead of 3Has driven users, per founder; built mainly to measure the word-of-mouth loop
- Fitbod: Measure retention as 3+ workouts a month, not just renewals
- Fitbod: Pay non-converting trial users for 30-minute interviews; ask if a feature would make them buy
- Fitbod: Before building a fix, ask users with a quick in-app yes/no where they get stuck
- Fitbod: Invest in a blog so content brings users whose revenue funds more content
- Fitbod: Raise from investors who back slow, efficient growth over growth at all costsCompany stayed profitable while venture-backed; no direct numbers tied to it