Genius Scan · B2C · document scanning app
Start charging monthly for cloud backup while keeping the one-time upgrade
No customer backlash; users understood storage costs recur
Workedpricingupsell-expansion
What they did
In 2017, instead of forcing existing premium features into a subscription, added a new subscription-only service, Genius Cloud (document backup and sync). Premium features stayed a one-time purchase. Users accept a recurring fee for storage. In 2020 premium features were folded into the subscription (see grandfathering tactic).
What happened
No backlash from customers.
- Stage
- growth
In their words
Sub Club by RevenueCat · Bootstrapping a Subscription App to 5M MAU and 2X+ Revenue Growth — Bruno Virlet, Genius Scan“And so this, basically the customer were paying for this backup and sync in the cloud, but they were buying storage, and they were understanding that you buy storage, there is a recurring fee, you know, it was more like a, and that was, I mean, we didn't get any backlash.”
Related topics
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More from this episode
- Genius Scan: Launch free for a few days, then switch to a $0.99 paid appDownloads fell from thousands a day to 1-2; switched back to free
- Genius Scan: Keep the app free with ads; sell a one-time upgrade that removes themStarted making real money from ads; founder gives no figures
- Genius Scan: Let people who paid once keep their features when you switch to subscriptions
- Genius Scan: Drop the $0.99-a-month plan and sell only the $3 oneStill ~100 purchases a day, now all on the pricier plan
- Genius Scan: Show only the yearly plan on the paywall; tuck monthly one step deeperNearly everyone switched to yearly; no numbers
- Genius Scan: Keep the button for your top paid feature on screen, not in a menuHiding it cut paywall views ~10-20% for months; putting it back restored them
- Genius Scan: Test the words and icon on the in-app banner that opens your paywallOne wording converted 2x the old one; a deliberate A/B test confirmed it
- Genius Scan: Remove outside ads from the free app, even though they paid wellFounder believes happy free users drive recommendations; no numbers
- Genius Scan: Skip the paywall at signup; show it only when someone taps a paid featureFree users convert over time and recommend the app; no numbers
- Genius Scan: Answer every support email yourselves and build what people ask for repeatedlyFounders say it gives the best pulse on problems; no numbers
- Genius Scan: Beat the phone's built-in scanner with better scans and auto-export to DropboxGrowth never stalled when Apple added native scanning
- Genius Scan: Tune App Store name and ratings but skip paying for search adsTop five for 'scanning'; can't pass rivals who buy Apple ads
- The Grizzly Labs: Hire only when founders are overloaded, and pick people who work independently10 people, little management needed and low turnover
- RevenueCat: Ask users how they heard about you, with a free-text boxRevealed ChatGPT and Claude were sending people; read daily
- RevenueCat: Check 5-10 key numbers every morning, with 30- and 90-day averages30-day above 90-day means healthy; no outcome reported