GTM Sauce

Mosaic Group · B2C · app portfolio company

Raise prices about 10%; retention usually drops only a couple of percent

Net LTV wins most of the time across the portfolio, if conversion holds

Workedpricing

What they did

Across Mosaic apps, price increases lowered retention less than one-to-one: roughly a 10% price rise cost a couple percent of retention, so LTV usually rose if conversion held. Sensitivity differs by product; apps with a thin layer of value have a lower price ceiling than deep-content products like language learning.

What happened

Retention down a couple percent per +10% price; net LTV gains most of the time.
47:11
“It is definitely not a one-to-one relationship, meaning you're going to net get LTV wins most of the time assuming conversion rates line up.”
Patrick Falzon
“So, we typically see if you increase price 10%, maybe retention comes down by a couple percent, for example.”
Patrick Falzon

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