Natal · B2C · pregnancy and postpartum fitness app
Ask 10-15 onboarding questions and show only content for the user's stage
Unknownonboardingproduct-activation
What they did
~10-15 question onboarding (kept short because moms lack time). First question splits users: trying to conceive / pregnant / postpartum / had a baby before; app then only shows that phase's content (50 programs -> ~15). Further questions on symptoms, goals and available time drive program recommendations. Currently adding a few slides to route more precisely.
- Stage
- ongoing
In their words
Sub Club by RevenueCat · How Removing the Free Trial Grew Monthly Subs 2000% – Nancy Anderson, Natal“So you come in through onboarding and you tell us, are you trying to conceive? Are you currently pregnant? Are you postpartum? Have you ever had a baby before? And based off of that answer, the content that's populated in your app once you get in there is completely different.”
“We have found that too many onboarding questions, people can't get through it and they just get frustrated and, not enough, they're confused when they get in there, they don't know where to start.”
Related topics
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More from this episode
- Nancy Anderson Fit: Sell a program as a monthly 30-day group challenge with before/after photos100 signups in month one, 125 in month two; kept growing
- Nancy Anderson Fit: Run paid social ads before Apple's tracking changeWorked well for a couple of years, then Apple's tracking change hurt it
- Natal: Post funny, relatable personal content, not just product postsStories get ~50K views; organic beats competitors' by 90%
- Natal: Reply to every DM, comment and email with a real expert within 24 hoursTrial-to-paid ~68% vs 38% typical; not isolated
- Natal: End posts with a soft 'learn more' instead of a sales pitch
- Natal: Turn down brand deals and affiliate links to keep audience trustGives up an estimated $0.5-1M/year; benefit not measurable
- Nancy Anderson Fit: Turn the questions people keep asking in DMs into your main programOver 1M users; still the top traffic driver
- Natal: Merge several niche apps into one app users keep across life stagesLess confusion and a lower price; ARR +20% in Q1 2026
- Natal: Narrow to pre- and postnatal fitness and rename the brand away from the founder
- Natal: Have your in-house expert coaches film the brand's videosFounder says it's working well; no numbers
- Natal: Build a new program for every client requestBiggest fail of the year: too many choices, users didn't start
- Natal: Offer a free posture check by a real expert that picks the first workout68-70% who finish it complete their first workout
- Natal: DM every new user personally and invite them to a coach-run community31% of community joiners return on day 2; no baseline
- Natal: Never give away free workouts or freebies
- Natal: Let people pay with their health savings account (HSA) at checkoutTens of thousands of dollars in two weeks, unpromoted
- Natal: Push 'spend your HSA dollars before they expire' at year end
- Natal: Drop the free trial on the monthly planMonthly subs up ~2,000%, annual +21% (founder's rough recall)
- Natal: Raise subscription pricesARR still grew 20% that quarter
- Natal: Pay influencers to post about the brand