How Natal grows

After hearing Zumba on Sub Club, removed the free trial from the monthly option (trial kept on annual). Made permanent.

Postpartum users (based on time since birth) can submit a posture assessment reviewed by a real expert (not AI), which recommends a starting program and custom routines. Free without a trial but not promoted, to avoid overloading coaches under the 24h rule; promoted organically in Stories only. Possible future lead magnet / paid ad angle.

As soon as a user enters the app, a real person DMs them ('Welcome to the app. Let me know what I can help you find'). In-app community staffed all day by expert coaches answering pelvic floor and similar questions.

Added HSA payment at web checkout via Flex (RevenueCat integration). Users select a qualifying category (e.g. diastasis recti, pelvic floor exercises); checkout is longer. Free trial offered only on the annual plan for HSA. Launched quietly without announcement. Trigger: users had long been submitting receipts to insurance for reimbursement and asking in DMs.

Founder posts relatable/funny motherhood content (e.g. clips of her husband from home cameras), not only product posts; uses Instagram Stories and daily DMs for intimate interaction. Avoids ManyChat comment-to-DM automation and engagement pods/'fit club' comment giveaways.

Noticed a repeated pattern of postpartum core questions in comments, DMs and Facebook groups; turned in-person-only postpartum core rehab into a scalable online program (Ab Rehab).

Raised prices during Q1 2026; amounts not given.

Every DM and comment on all social platforms, every email and every in-app post/comment/DM gets a non-canned human reply within 24 hours (8 years running). Replies come from coaches (DPTs, pelvic floor therapists, trainers), not low-level reps; SOPs/workflows keep it scalable. Team trained never to hard-sell; share the link only when asked.

Replaced four white-label apps (pregnancy, post-pregnancy, general fitness, founder-brand) with one custom app ecosystem where users move across life phases; old apps kept running but not grown; declined two more scoped apps. Consolidation allowed a lower price for more content.

Built new programs for each need raised by clients (prolapse, hypertonic pelvic floor, early postpartum, Ab Rehab, Ab Rehab Plus...), leaving 5-7 postpartum rehab programs without clear routing.

Scope content ideas with the coaches (DPTs, physical therapists) who then shoot videos, as an authentic alternative to hired UGC; clients already know the coaches.

~10-15 question onboarding (kept short because moms lack time). First question splits users: trying to conceive / pregnant / postpartum / had a baby before; app then only shows that phase's content (50 programs -> ~15). Further questions on symptoms, goals and available time drive program recommendations. Currently adding a few slides to route more precisely.

Content scripts contain no selling copy and end with a soft CTA such as 'Click here to learn more' or 'DM me to chat'. Strict brand voice for emotionally sensitive topics; hired content producers repeatedly failed to nail it, now trying again with close script review.

Refuses brand partnerships, sponsored posts and affiliate links despite agencies estimating $0.5-1M/yr foregone; shares products she likes for free without affiliate links.

Narrowed from general fitness to pre/postnatal (most underserved, most demand); soft-pivoting from the 'Nancy Anderson Fit' brand to 'Natal' so coaches can be faces of the brand.

Never posts free workouts or lead magnets, believing they attract the wrong audience and devalue expert programs that need customization.

Planned push at year end because HSA dollars expire ('Don't lose your HSA') - promote the app as a way to spend them; also plans ads around HSA.

Has paid influencers to post for the brand, at high cost; no detail.