GTM Sauce

Puff Count · B2C · quit vaping app

Ask many questions in onboarding so users feel their problem before paying

Founder says his data shows users convert much better; no numbers

Workedonboardingpaywall

What they did

Puff Count's onboarding is extensive and asks users many questions about their vaping, walking them through the problem the app solves. Some users complain, but by the time they reach the paywall they have invested time and thought about their problem ('I actually really do need to quit'), so they convert more.

What happened

Much more likely to convert at the paywall, per his data
Stage
Activation
10:56
“But the data has told me that if I walk the users through the onboarding, they commit time, and I am able to walk them through their problem that Puff Count is solving, so when they hit the paywall, they've thought about their problem a lot, and they're like, "Wow, I actually really do need to quit," or "I really do need this product," and they're much more likely to convert.”
Steven Cravotta

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