Natal · B2C · pregnancy and postpartum fitness app
Merge several niche apps into one app users keep across life stages
Less confusion and a lower price; ARR +20% in Q1 2026
What they did
What happened
- Stage
- ~2025
In their words
How Removing the Free Trial Grew Monthly Subs 2000% – Nancy Anderson, Natal
David BarnardYeah.
Nancy AndersonIt was like 10 years ago. So it kind of snowballed into that. I did more programs, more challenges, and I was just in Facebook coaching them. I was coaching them, only me, party of one. No one else was working for me at that time. And it just gradually grew, word of mouth, they told their friends about it, "I had a good experience." It was no ads for years. I didn't do anything paid, no paid media, I mean. And then after I did the digital program thing for a while, then I went into launching white-label apps. So then I had a few different apps, actually four, to be honest with you, which, in hindsight, mistake. I shouldn't have done that. That was a lesson. I should have just done one from the beginning.
David BarnardWe've had a lot of conversations about portfolios and struggles with the multiple apps, and it's a lot to maintain.
Nancy Anderson… to be in all of it. And I don't know, it's just so intuitive now. I don't know why. I feel like I'm so good with intuition usually, but in hindsight it's like, "Duh." But someone that's working out in your pregnancy app and then she doesn't want to leave that app to go to another app to do post pregnancy and then leave that app to go to another app to do gen pop, it's like it should just all be in one ecosystem. So we kind of made that mistake.
Nancy Anderson… general population, there's so much competition, which I think if we tried really hard we could compete. But I'm only one person and it's a founder-led brand and I'm so picky about how the customers are taken care of and how our brand is perceived and what we put out there that I just wanted to be too involved to be able to actually scale four apps. It's just crazy. We actually had two other apps scoped that we didn't even... I went to Max, my husband, I'm like, "I can't do it. We have to tell them no. We can't do it." I have to draw a line somewhere. So yeah, it was really that. It was just realizing that everyone really just wanted one ecosystem where they could just stay in for longer. And by doing that, we could actually lower the price. So we could not only give them more content in one place, we could do it at a lower price, which just created more value for them really.
David BarnardAnd then the name speaks to the niche. You've niched down on Natal, so prenatal, postnatal. And then I imagine that resonates so much more, it's like, "This is the fitness app for me because I'm going to have a baby. This is the fitness app for me because I just had a baby," and that tells a difference. We were talking about storytelling, the name of the app tells a story that that's who you care about, that's the community you're building, and …
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More from this episode
- Sell a program as a monthly 30-day group challenge with before/after photos100 signups in month one, 125 in month two; kept growing
- Run paid social ads before Apple's tracking changeWorked well for a couple of years, then Apple's tracking change hurt it
- Post funny, relatable personal content, not just product postsStories get ~50K views; organic beats competitors' by 90%
- Reply to every DM, comment and email with a real expert within 24 hoursTrial-to-paid ~68% vs 38% typical; not isolated
- End posts with a soft 'learn more' instead of a sales pitch
- Turn down brand deals and affiliate links to keep audience trustGives up an estimated $0.5-1M/year; benefit not measurable
- Turn the questions people keep asking in DMs into your main programOver 1M users; still the top traffic driver
- Narrow to pre- and postnatal fitness and rename the brand away from the founder
- Have your in-house expert coaches film the brand's videosFounder says it's working well; no numbers
- Ask 10-15 onboarding questions and show only content for the user's stage
- Build a new program for every client requestBiggest fail of the year: too many choices, users didn't start
- Offer a free posture check by a real expert that picks the first workout68-70% who finish it complete their first workout
- DM every new user personally and invite them to a coach-run community31% of community joiners return on day 2; no baseline
- Never give away free workouts or freebies
- Let people pay with their health savings account (HSA) at checkoutTens of thousands of dollars in two weeks, unpromoted
- Push 'spend your HSA dollars before they expire' at year end
- Drop the free trial on the monthly planMonthly subs up ~2,000%, annual +21% (founder's rough recall)
- Raise subscription pricesARR still grew 20% that quarter
- Pay influencers to post about the brand
Tags: consolidation, white-label, custom-app, decision-fatigue