Captions · AI video editing app
Post happy customer messages and reviews in a team Slack channel everyone sees
Keeps the whole company focused on who they build for; no numbers
Unknownteam-processretention
What they did
Inspired by Tony Hsieh's 'Delivering Happiness', a Slack channel called C4L (customer for life) collects screenshots of customers saying the app changed their business or got them more TikTok views, plus App Store reviews that name a support agent, so the whole company sees who they build for and agents get recognition.
- Stage
- Scale (scaling)
Related topics
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