Captions · AI video editing app
Hire your most helpful Discord members and customers as support agents
Hires needed barely any training and knew the app better than the manager
Workedteam-processcommunity
What they did
One agent was a customer who kept sending feature requests and bug reports; he was offered a job. Another (in India) answered other users' questions in Discord off-hours, linking to the help center; after a week Eli DM'd him and hired him. Advice: tweet that you're hiring and post the role in your Discord.
What happened
Barely any training needed; the hire knew the app better than the head of CX.
- Stage
- Scale (scaling)
In their words
Sub Club by RevenueCat · How to Reduce Churn & Boost Growth with Fast, Empathetic Customer Support — Eli Winderbaum, Captions“One of them was a customer who just kept on contacting us and telling us”
“I mean, he really he was a customer, so there was barely any training to do. He knew more about the app than I did.”
“Reach out to your community. You know, tweet we're hiring, go to your Discord and say we're we're opening this position.”
Related topics
Get tactics like this every Monday
New tactics from the week's founder interviews, each linked to where it was said.
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