Captions · AI video editing app
Quickly build a loudly requested small feature and have the CEO say 'we listened'
Customers feel heard and become loyal, guest says; no numbers
Workedfeature-developmentretentioncommunity
What they did
When customers repeatedly ask and vote for something, sneak in a small fix or quick win alongside the roadmap and have the CEO post that it's done because you listened. Direct access to leadership turns vocal users into customers for life.
What happened
Customers are delighted to be heard.
- Stage
- Scale (scaling)
In their words
Sub Club by RevenueCat · How to Reduce Churn & Boost Growth with Fast, Empathetic Customer Support — Eli Winderbaum, Captions“if you just sneak in a little bit of a feature request or a quick win and the CEO goes and says, "Hey guys, we listened. This is fixed." Talk about a C4L experience.”
Related topics
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