Headspace · meditation and mental health app
Promise a prize for sticking with it the first month, with on-track reminders
Unknownretentionemailnotifications
What they did
At sign-up/conversion, told users they'd get a prize at the end of their first month (a free month of Headspace or a referral code for a friend). Lifecycle ran the test: 'are you on track?' notifications and a first-month email sequence leading to the prize. Enabled by running lifecycle inside the product team.
- Stage
- scale
In their words
Sub Club by RevenueCat · How Headspace Optimized Revenue by Gating Content — Shreya Oswal and Keya Patel, Headspace“But in partnering with lifecycle, we were able to come up with an idea of actually having, when you sign up or when we try to get you to convert, saying that we'll give you a prize at the end of your first month.”
“send notifications that were based on that, and even create an email sequence during that first month that led them to that incentive or that prize of being able to get a free month of Headspace or a referral code for a friend.”
Related topics
Get tactics like this every Monday
New tactics from the week's founder interviews, each linked to where it was said.
More from Headspace
All 22 Headspace tactics- Email free users a small discount, then raise it every few days until they upgradeSaw some good results, consultant says; no numbers
- Ask why people joined, then remind them of it laterQuite effective at reinforcing the habit, consultant says; no numbers
- Bundle the news subscription with Headspace for readers overwhelmed by newsGuest cites business results but warns partnerships are very hard
- Email lapsed subscribers 40% off if they come back within 7 days
- Ask the user's main goal and show different content for each
- Add new uses, like sleep and exercise, so users don't outgrow the appConsultant calls it smart; no numbers
More from this episode
- Headspace: Lock 90-99% of the free library, keeping 1-2 favorites free per categoryMuch higher free-to-paid conversion; far fewer complaints than feared
- Headspace: Lock the whole content library behind a free trial, for new and old usersHigh double-digit lift in paid subscribers; trial users engaged more than free users
- Headspace: Let anyone share a 30-60 second clip of any meditation with a friend
- Headspace: Raise monthly from $9.99 to $12.99 and cut annual from $99 to $69.99More total revenue and higher conversion on both plans; more users chose annual
- Headspace: Show the yearly plan's per-month cost, with a cartoon character pointing at itHelped shift sign-ups toward annual alongside the price change; no separate numbers
- Headspace: Test 8 lower monthly prices to pull in less committed usersLost revenue: more people chose monthly without enough extra conversions; not rolled out
- Headspace: Label the yearly plan 'best value' instead of showing the dollars savedThe simple 'best value' label beat showing the dollar savings
- Headspace: Push the yearly plan hardest on the paywall, keeping monthly as an optionMore picked annual, but fewer paid after the trial; went back to equal plans
- Headspace: Add a free trial: 7 days on monthly, 14 days on yearlyDouble-digit conversion lift; rolled out end of 2019
- LinkedIn: Open free trials to everyone and let users pick their own planCalled a big win for revenue and for users picking the right plan; no numbers
- Headspace: Offer a student discount plan, then open it in the 7-10 countries asking mostSmall but positive revenue at first; international launch 'done really well'
- Headspace: Add a family plan so members keep each other using the appBest retention of any plan, monthly and annual; brought in new users and raised ARPU
- Headspace: Let new users pick several reasons they came, not just oneSignificant lift: fewer drop-offs at that question and more trial starts
- Headspace: Test a 10-15 screen onboarding against a 3-4 screen one straight to the upsellLong raised week-1 use but cut conversions; short converted but felt off-mission; settled in middle
- Headspace: Give referred friends a 30-day free trial instead of 14, with no cash rewardHigh trial redemption and good conversion from referred friends; no numbers
- Headspace: Reward the top referrers with a 1:1 session with their favorite teacher