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Lovely · B2C · couples love-note widget app

Drop the hard paywall and go freemium after bad reviews

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What they did

About a week after the viral tweets, with daily downloads slowing, Jack changed Lovely from a hard paywall to freemium because of many bad reviews about the hard paywall and so friends could use it. He admits hard paywalls might make more money but optimizes for enjoying the work. Being freemium is why he doesn't think paid ads make sense yet.
Stage
post-launch

In their words

Jack Friks - He Went From Struggling to Make $1 From His App to Turning Down $1M

Play from 28:51
28:42

Joseph ChoiYeah, that's crazy. So many downloads from Twitter, like I feel like most people wouldn't expect that. And then Instagram, or you did Instagram and or TikTok for this one, too, right?

28:51

Jack FriksYeah. So I started promoting on TikTok about a week after these tweets went kind of viral, um, and and it kind of started slowing down like the downloads per day. That added, I think, 2,000 MRR or 3,000 MRR just from that like the Twitter tweets and the Russian news. Um, and then I changed the app to freemium from a hard paywall, cuz I got a lot of bad reviews about the hard paywall, and I wanted more of my friends to be able to use it as well. Uh, and then I started posting on TikTok. The first TikTok, I'm using like a US VPN on my old burner phone. I have it here. Um, and just posting one a day, trying new formats, as I said, scrolling in my niche, and I found something that I could probably apply. Uh, my second one I posted hit like 150,000 views at the time the day I posted it. It's like a TikTok about relationship, so it ties into the couples app, but this probably brought, I think, like 100, 200 downloads, so this is one of these formats that is not a piece of gold, it was a piece of like silver, copper.

29:49

Jack FriksLots of views, but it didn't convert. And then I kept, um, trying that format to see if I could make it convert better by like being in the comments, but again, like nothing noticeable in downloads. And then I saw a competitor, another couples app making videos that look like this, very basically exactly like this. I made the feature in a day, and I put it out there, and I started making videos the next day with this format. It's like a shared …

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Tags: ios, hard-paywall-to-freemium, reviews