GTM Sauce

Stronger · B2C · gamified workout tracker

Make everyone start a free trial first; free version only after they cancel

~25% boost, their biggest ever; few complaints, but less sharing

Workedpaywallpricing

What they did

The app was freemium for a long time. A toggle mistake on New Year's Eve made it a hard paywall for a couple of hours; conversions spiked with few complaints. They then made it trial-first: to use the app you must start a Pro free trial; if you cancel, you get the free version after the trial expires.

What happened

Overnight their biggest boost, probably ~25%. Trade-off: lower K-factor (paid apps aren't shared with friends), which they don't measure.
24:12
“Turned out we just had a bug and everyone opening the app was getting hit by a hard paywall and couldn't go to another workout unless they paid.”
Peter Gillan
24:50
“So now, we do still have free functionality, but in order to access that, you have to have started a like a free trial. And if you cancel it, then you can see the free version after your trial expires.”
Peter Gillan
“It seems quite obvious, but it was a tough decision, because it does reduce your K-factor”
Peter Gillan

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