Paywalls and pricing
Hard paywall vs freemium
When apps gated everything, kept a free tier, or used a soft paywall, and what happened to revenue. 69 tactics from 46 founder interviews.
Smaller apps mostly moved toward harder paywalls and usually reported more revenue: they removed the close button, made a trial the first step, or gated the app right after onboarding. Large apps built on network effects kept generous free tiers and accepted fewer payers in return for more users and word of mouth. Switches in either direction were not safe bets: one move to freemium halved conversion, and one hard paywall raised refunds more than trial starts.
- One acquired app's trial starts went from 6% to 13% after the paywall's close button was removed, with trial-to-paid unchanged; Stronger made every user start a trial before the free version and reported about a 25% boost.A niche subscription appStronger
- Sprout's founder reported 50% more conversion from a hard paywall straight after onboarding than from letting users try features first, while Halo AI found a skippable first paywall plus a second at the submit button beat a single hard paywall.SproutHalo AI
- Opal dropped its hard paywall at $10M ARR; paying share fell from about 20% to 9%, but it reported more revenue and over 1M daily users. Life360 shelved a free-history cut that doubled subscribers from that feature.OpalLife360
- Praycreen added a free version with an ad before each daily prayer for users who would not pay; it earned about $0.05 per user a day and paid back ad spend in 14-15 days.Praycreen
- BoldVoice tested removing the close button and saw refunds rise more than trial starts, so it did not roll it out; one client's switch from a hard paywall to a free plan cut subscriber conversion by over half.BoldVoiceA consumer subscription app
- Hard paywalls on apps that used to be free drew one-star reviews, so some founders split by source: paid social users got a paywall with no close button, App Store searchers a closable one, which they said worked well.An app bought in 2022An app founder Steve knows (name not recalled on air)A subscription app
Summary written 2026-09-26 from the tactics below. Figures are as founders stated them.
What worked, with the best evidence
What didn't work, or only partly
- Life360: Keep 2 days of free location history even though cutting it doubled subscribersCutting to 6-12 hours doubled subs from that hook; not shipped to protect free users
- Switch from a hard paywall to a free planSubscriber conversion fell 50%+; reverted after a couple of weeks
- BoldVoice: Remove the close button so users must start a trial to continueTrial starts rose, but refunds rose by more; net loss
- Simply Piano: Show a soft paywall after onboarding, then keep it only for kids' accountsBig early ARPU win; adults without a piano didn't stay, so kept it for kids only
- Duolingo: Make paid features free when a test shows they earn littleTook a small revenue hit on purpose to grow free users
- Try Meta ads on a small organic app, including a hard paywallOnly ~$1 revenue per install; economics didn't work
- Skylight: Keep what people bought the device for free; charge for new add-ons like meal planningPhotos-on-calendar paywall 'just worked' for years; now some customers want it free
- Add a hard paywall to an app that used to be freeWorked well for revenue, but brought many 1-star reviews from people who reinstalled
- Make free users pay before they can fix their buggy first buildFrustrated users complained publicly on Twitter
- Burner: Try a freemium version of an app where every free user costs moneyDidn't scale without lots of capital; stayed a premium, paid-first app
Companies in this topic
More tactics (47)
- Praycreen: Give non-payers a free version with an ad before each daily prayer~$0.05 per user per day; ad spend paid back in 14-15 days
- NGL: Charge power users $1-$7 a week, priced by country wealth; keep the rest freeMulti-eight-figure yearly revenue from a small share of users
- Opal: Drop the hard paywall and give the core app away for freePaying share of users fell 20% to 9%, but organic growth, 1M+ DAUs and revenue rose
- Mojo: Offer a generous free tier and show free users a paywall once a weekOver 50% of revenue comes after day one, vs ~80% on day zero for most apps
- Tinder: Keep dating free for most users so there are plenty of people to match85-90% never pay; the 10-15% who do fund the business
- Life360: Give daily location sharing away free and charge for safety featuresGrew to 80M+ active users and ~$400M revenue; about 1 in 8 families pay
- attn.design: Offer a free version to get people started, then sell a $99 pro plan5 paying customers at $99
- Cardstock: Switch to a hard paywallRevenue reached ~$30K/month (alongside a Christmas TikTok spike)
- Massive: Change your subscription pricing behind a hard paywallRevenue doubled; no details on what changed
- Career Hound: Charge from day one: $7 a week, $20 a month or $50 a year779 active subs, $12K MRR, ~$50 LTV; 31% churn
- Welltory: Keep basic and possibly life-saving health tracking free; charge for deeper analysisOver 60% of conversions happen after day one, over the next couple of months
- Quitter: Show no prices on the 3-page paywall until users tap 'Start my journey today'The biggest win on this paywall, guest says; no numbers
- Give ad-driven users a hard paywall and App Store searchers a closable oneFounder said it worked really well; no numbers
- Launch with a hard paywall, one offer and no free trialOne offer gave the clearest pricing lessons
- Cat on Chair: Give the app away free; sell pro features for $29.99 lifetime or $19.99 a yearMost sales come from the $29.99 lifetime plan
- Show paid Instagram and Facebook users a paywall with no X; let organic users close itReported to perform a lot better; no numbers shared
- Super Unlimited: Let people use the app right away: no login, one tap to connectVisits last ~30 seconds; guest credits it for organic volume and ratings
- Super Unlimited: Give away an unlimited free version, paid for with an ad or twoLow paid conversion, but 1M+ mostly organic downloads a day and very profitable
- Duolingo: Offer a free trial even though the app is already freeOne of the biggest unlocks; guest had expected it to flop
- Tinder: Limit free swipes per day and charge for moreStopped mass-swiping and auto-swipers; turned into a strong revenue driver (no numbers)
- Claim: Drop the free trial once trial starts and trial-to-paid are both strongMore revenue without the trial, guest says; no numbers given
- Life360: Don't charge anything until you reach 10 million active usersFounder says charging early would have killed them; no direct numbers
- Tolan: Put up a paywall 2-3 weeks after launch to cover AI costsGrowth self-funded; renewals give a clearer product signal than free usage
- StageTimer: Offer a limited free plan that shows your logo on the on-stage timerWord of mouth is 40%+ of signups; logo effect not measured
- Switch from a paid app to free with purchases, then to subscriptionsMade more money at each step, per the friend; no numbers
- Switch from a closable paywall with no trial to a hard paywall with a free trialPerformed a little better; no numbers
- Life360: Show one paywall screen during onboarding, even with a generous free planRemoving it would cut a significant share of new subscribers; no numbers
- RevenueCat: Build the product so free users cost almost nothing to supportLets the company keep a generous free tier; no numbers
- Lose It!: Keep the free version good enough to reach the goal without payingRetention very stable after doubling the price, per guest
- Mojo: Keep lots of features and content free on purposeOnly ~50% of payers convert on day one vs ~80% industry-wide
- Tinder: Build engagement and retention first; push monetization only years laterReached 30-40M monthly users before revenue became a focus in years 4-5
- GlamUp: When people close the paywall, show the same plans at 50% off
- BoldVoice: Let people who close the paywall use day one free, then ask for a trialFounder calls it a good middle ground; no numbers
- Welltory: Offer just a $99.99 yearly plan with no free trial, but let users close it
- LinkedIn: Keep the core free; charge for extras like rotating cover photos and a website linkNo numbers; guest says the free base feeds paid growth
- Report a $1 value for non-payers who look likely to stick around
- Go Tall: Let the height prediction change weekly as people log sleep, meals and stretches
- Life360: Give every software feature a great free version; charge for costly services
- Coconote: Give one free note, then require a free trialCredited with early cash flow; no numbers
- Jungle: Show the paywall right after the first quick review, but let people skip
- Pushcroll: Let people close the paywall, then charge when they want more scroll time
- Put a hard paywall with one lifetime price on an app ranking in search
- Savvy Navvy: Offer a free tier in the US but charge from day one elsewhere
- Glam Up: Lock every app behind a paywall with weekly or monthly plansUsed on apps peaking at $150K and $250K MRR; no test reported
- YourMove AI: Keep the cheap text tools behind a soft paywall; hard-paywall AI photosStill how it runs; photos gated because compute is costly
- Fitted: Drop the hard paywall and make the app free, with some paid features
- Vogue: Offer everything from a free app to pricey white-glove in-person experiences
New tactics every Monday
The week's founder interviews, boiled down to what they did and what happened.