GTM Sauce

A niche subscription app · B2C · guest's 2022 acquisition

Remove the X from the paywall so users must start a trial

Trial starts doubled from 6% to 13%; trial-to-paid unchanged; some one-star reviews

Workedpaywall

What they did

Same app, same downloads: compared the paywall with a close (X) button against a hard paywall with no X. Watch trial-to-paid: if it holds while trial starts double, the hard paywall wins. Recommended at launch to force a product-market-fit test; exit-intent offers can mimic a soft paywall.

What happened

Trial start rate went from 6% to 13%; trial-to-paid did not change, so the version with the X had half the revenue. Downside: one-star reviews.
Stage
Exit (post-acquisition)
20:05
“The start trial rate went from 6% to 13% with the hard paywall. This was 6%. Trial-to-paid did not change, and that's the number you got to look at.”
Steve Young
“So we lost half our revenues just because of that tiny X.”
Steve Young
“But, you know, I do say that you do get one-star reviews when you have a hard paywall, though.”
Steve Young

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