Burner · B2C · second phone number app
When someone deletes their number, offer them a new one
Retains some users into a second number; 20-30% of new subs are returning users
Workedretentionproduct-activation
What they did
Burning a number is a playful moment (a match sound and flame animation, originally so fun it caused accidental burns and support tickets). They use that moment to suggest getting a new number for the next need, and try to give short-term 'tourists' a good experience so they return later.
What happened
Retains a certain number of people into a second number; returning subscribers are 20-30% of new subscriptions.
- Stage
- growth
In their words
Sub Club by RevenueCat · Pivots, Funding, and Building Apps That Last – Greg Cohn, Burner“But using that as a way to say, "Well, you may be done with this transaction, but maybe you want a new number." And so, we do retain a certain number of people into a second shot there.”
Related topics
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More from Burner
All 18 Burner tacticsMore from this episode
- Burner: Test a throwaway phone number by posting it in real Craigslist adsFlood of calls and 10-100x the response of the old app; confirmed a real problem
- Burner: Demo the unreleased app to people at SXSW and collect a waitlistNew York Times interview and a panel slot; $50K revenue on launch day
- Burner: Charge $1.99 upfront and price credit packs to cover phone costsAbout $50K revenue on launch day
- Burner: Drop the $1.99 download price once there is money to cover free users
- Burner: Try a freemium version of an app where every free user costs moneyDidn't scale without lots of capital; stayed a premium, paid-first app
- Ad Hoc Labs: Skip the next VC round and run the app at breakeven insteadBreakeven or profitable for 6-8 years, grew past $10M a year
- Burner: Add a monthly and annual plan with unlimited texts, calls and photosBiggest single jump in revenue in company history; subscriptions now 90%+ of revenue
- Burner: Phase out one-off credits so everyone goes through a subscriptionFairly high churn from short-term users; founder now thinks credits might have fit them better
- Burner: Capture people already searching for a second phone number instead of running brand adsSeveral million downloads a year of high-intent users; press-driven users didn't convert
- Burner: Add caller lookup for unknown numbers to the premium planVery popular and a driver of premium upsells; founder didn't expect it to win
- Burner: Offer 8 plans so short-term and long-term users pick what fits
- Burner: Let people choose on the paywall whether to take a free trialVery positive A/B test result; no numbers given
- Burner: Add a white-label VPN inside the main app's premium planDrove a lot of premium-tier growth, but cost more to build than it should have
- Firewall: Launch separate robocall-blocking and business-number appsNeither got real traction; one was killed by an Apple feature
- Burner: Use paywall tools so the product team can launch tests without engineersFrom 1-2 paywall tests a month to several times that; about 1 in 4-5 wins
- Burner: Judge paywall tests by projected customer lifetime value from day-8 and day-30 data
- Ad Hoc Labs: Buy small apps that fit your users' needs and sell them inside your main app