Revid.ai · AI video maker
Send every support request to your own X DMs until the product makes $10K a month
Daily flow of users to the founder; fast fixes turn them into customers for life
Workedcustomer-supportfounder-brandfeature-development
What they did
On each product, until it reaches $10K/month in revenue, the support link goes straight to Tibo's Twitter/X DMs. This creates a daily flow of users talking to him, makes people feel close to the founder, and lets him react fast: fixing a reported issue within 5-10 minutes. Part of 'talk to users every single day' to learn why they do or don't come back.
What happened
'Worked very, very well'; users feel closer and quick fixes can make them customers for life
- Stage
- Pre-launch (MVP to $10K/month)
- Effort
- Every product until $10K/month
“One thing that I did, which worked very, very well for me, is until each product is making 10k per month in revenue, the support link on each software is directing people to my Twitter DMs.”
“People feel much, much closer from you, and it gives you this insane reactivity where if someone tells you about something and you fix it in like 5 to 10 minutes, they might be like customers for life.”
Related topics
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