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Split the creator team into recruiters and full-time managers who coach creators daily

Replaced contractors; guest says the program runs well; no numbers

Workedteam-processcreator-ops

What they did

Roles: an outbound/scouting team that sources creators, reaches out and closes deals; full-time creative managers who talk to creators daily, work through viral formats, generate ideas and answer questions; and a head of creator program overseeing it. Hires need strong short-form instincts, adaptability and marketing sense.

What happened

Current structure behind a program of hundreds of creators.

In their words

Kiran Desai - The EXACT System to Go From 0-$10M+ With Your App

Play from 37:56

Kiran… hires, we worked with contractors to help out with like the operational side of our creator program, which didn't really work out that well because of the of of just like misaligned incentives, and uh sometimes it's it's tough to get, you know, a lot of dedication from somebody who isn't necessarily like full-time. So, we have uh a couple different roles that uh, you know, are are on the creator program team that contribute to our marketing.

37:56

KiranThe way we kind of structure it is uh we have like an out- uh an outbound team, so people who are constantly like sourcing creators, uh reaching out to them, establishing deals. You know, typically, uh I know a lot of people do inbound for creator program, for their creator program, but uh we really appreciate outbound, because we really want to work with creators that want to work with us, um and creators who really like like the brand and believe in our mission, and also uh believe in like showcasing the products in the right way, that's it's all very important to us.

38:26

KiranSo, we are, I would say, on the pickier uh side of the creators that we do end up working with. Our creator scouting team and our out-sourcing team focuses on that end. And then we also have create full-time creative managers. Uh these managers are the ones that are talking to the creators on a daily basis, working through viral formats, um coming up with new creative ideas, uh answering any questions that creators might have uh throughout that process. And then we have the head of our creator program who manages the entire creator program as a whole.

38:52

JosephWhat you said about outbound just also totally makes sense. Like, if you're If you put out a job application, you take in a 100 applications, and you just take the best one out of those, like mathematically, you're not getting the best talent. You have to reach everyone in the world who is qualified, and then like hunt those people down, because they're not going to like Not every qualified person is going to be applying inbound to your job …

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Tags: creator-ops-team, creative-managers, org-design