GTM Sauce

V1 Sports · golf swing video analysis app

Drop the free tier for a free trial, and make long-time free users pay too

Revenue up 80-90% in 12 months despite a wave of one-star reviews

Workedpaywallpricing

What they did

Replaced the consumer freemium model (basic video telestration free, advanced paid) with a free trial into the paid Golf+ subscription (~$60, now $70/year). Long-time free users were not grandfathered; the change applied to future use and did not hold data hostage. The only free carve-out is students interacting with their own instructor. Decided on instinct because no one could reconstruct why freemium existed; the team accepted the backlash after wargaming complaints and betting that for every 4 complainers, 10 would subscribe.

What happened

Revenue grew about 80-90% in 12 months. The App Store reviews from that time were 'a massacre' of one-star reviews from users angry after 9 years free; about 10 subscribed for every 4 who complained.
Stage
Growth (20+ year old company with a plateaued consumer line)
Effort
Whole consumer user base; one-time switch
5:35
“But we basically switched from a freemium model to a free trial model to simplify things.”
Alex Prasad
10:33
“And by the way, if you switch from free trial or from freemium to free trial, you're just going to make more money doing it.”
Alex Prasad
15:58
“So if you go back in the look at the V1 Golf app in the iOS store, and you go back 2 years, you're going to get a massacre, right?”
Alex Prasad
21:36
“Yeah, I mean it grew 80-90% in 12 months or something in terms of revenue.”
Alex Prasad

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