GTM Sauce

Lovely · B2C · couples love-note widget app

Drop the hard paywall and go freemium after bad reviews

Unknownpaywallpricing

What they did

About a week after the viral tweets, with daily downloads slowing, Jack changed Lovely from a hard paywall to freemium because of many bad reviews about the hard paywall and so friends could use it. He admits hard paywalls might make more money but optimizes for enjoying the work. Being freemium is why he doesn't think paid ads make sense yet.
Stage
Launch (post-launch)
28:51
“and then I changed the app to freemium from a hard paywall, cuz I got a lot of bad reviews about the hard paywall, and I wanted more of my friends to be able to use it as well.”
Jack Friks

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