Practitioner pattern · Igor Lyubimov (Founder & CEO of Web2Wave, the web-to-app funnel platform recommended in the episode)
Get the email from Apple Pay, then ask for their real one after payment
Avoids losing people at an email step; email win-back adds 5-10% at most
Unknownpayments-checkoutemail
What they did
Asking for email before the paywall loses some people. Instead, many clients ask after payment: offer Apple Pay / Google Pay so one click gives you the email, name and address (address helps renewal rates in Stripe). Then ask for the user's real email, because the Apple Pay email may not be the one they use, so the app link and support reach them. Test before-vs-after for your product.
What happened
Guest says it depends on the product; email win-back before payment adds 5-10% at most and takes work.
“We usually recommend using Apple Pay, for instance, Apple Pay, and you can get email from the Apple Pay and from Google Pay.”
“It's worth asking their real email after you get their email from Apple Pay because they may use in Apple Pay the email that uh is not what email that they're using in their everyday life.”
Related topics
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More from this episode
- Add a discount countdown, and really shrink the discount when it endsTimers lift conversion 'almost anytime'; honest step-down keeps it compliant
- Put renewal and refund terms right next to the pay buttonRequired by Visa/Mastercard rules; no conversion numbers
- Add a box to tick for the terms on every paywallLost some conversions; margins could absorb it
- After payment, offer a one-click add-on with its price and a 'Purchase' buttonRaises LTV; hidden-price versions convert 60-70% but anger users
- Genesis: Sell a $1 first month with the renewal terms in small printDrew an FTC case; the funnels named were taken down
- Ask for an email at checkout and email buyers a link that logs them inLets buyers find charges and cancel; no conversion numbers
- Turn on Stripe's renewal emails, which are off by defaultGuest says it doesn't cut revenue for apps people use; worth testing
- Let web buyers cancel in one click from their account pageComplex save flows showed no big revenue or churn change
- Cancel subscriptions for people who pay but never open the appHealthier than handling their complaints later; no numbers
- Use a tool that refunds a chargeback before the bank opens a disputeKeeps chargebacks under the 1.5% danger line; ~$25 per refund
- When a renewal fails, email a link to update the card, plus a cancel buttonGuest says it lifts revenue and keeps payments healthy; no numbers
- Connect several payment processors and retry failed charges on the next oneRaises conversion and keeps selling if one account is blocked; no numbers
- Generate a sample of the user's personal result inside the signup quizGuest has many clients with successful AI generation funnels; no numbers
- Run ads from a different Facebook page when Meta's quality score dropsSometimes fixes rising CPMs; can't be repeated often
- Web2Wave: Post a teardown of someone else's funnel on LinkedIn every week30-40 reviews so far across niches; no reach or lead numbers
- Go after small, easier keywords in a crowded app category$3-4K MRR in a category the host thought was too crowded
- Run Meta ads for installs and trial starts that go to the App StoreHasn't worked; competitors use web-to-app instead