Practitioner pattern · Igor Lyubimov (Founder & CEO of Web2Wave, the web-to-app funnel platform recommended in the episode)
Ask for an email at checkout and email buyers a link that logs them in
Lets buyers find charges and cancel; no conversion numbers
Unknownweb-to-apponboardingcustomer-support
What they did
Don't sell without an email, even though Stripe allows it. Create the account on the web (ideally with a password), send the user to the app with a deferred deep link so they arrive logged in, and email a link that auto-logs into the app with instructions. Avoids building a login screen in the app that can hurt conversion. Use the email to send a receipt on every charge and give access to a customer portal for managing subscriptions.
What happened
Guest's recommendation: without an email users struggle to cancel and you can't find their subscription.
“So, ask their email. It's better to create their account with password, and not use just the deferred deep links.”
“So, our idea here is create accounts on web, send the user to mobile application with a deep link, and then communicate with the user with their email.”
Related topics
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More from this episode
- Add a discount countdown, and really shrink the discount when it endsTimers lift conversion 'almost anytime'; honest step-down keeps it compliant
- Put renewal and refund terms right next to the pay buttonRequired by Visa/Mastercard rules; no conversion numbers
- Add a box to tick for the terms on every paywallLost some conversions; margins could absorb it
- After payment, offer a one-click add-on with its price and a 'Purchase' buttonRaises LTV; hidden-price versions convert 60-70% but anger users
- Genesis: Sell a $1 first month with the renewal terms in small printDrew an FTC case; the funnels named were taken down
- Get the email from Apple Pay, then ask for their real one after paymentAvoids losing people at an email step; email win-back adds 5-10% at most
- Turn on Stripe's renewal emails, which are off by defaultGuest says it doesn't cut revenue for apps people use; worth testing
- Let web buyers cancel in one click from their account pageComplex save flows showed no big revenue or churn change
- Cancel subscriptions for people who pay but never open the appHealthier than handling their complaints later; no numbers
- Use a tool that refunds a chargeback before the bank opens a disputeKeeps chargebacks under the 1.5% danger line; ~$25 per refund
- When a renewal fails, email a link to update the card, plus a cancel buttonGuest says it lifts revenue and keeps payments healthy; no numbers
- Connect several payment processors and retry failed charges on the next oneRaises conversion and keeps selling if one account is blocked; no numbers
- Generate a sample of the user's personal result inside the signup quizGuest has many clients with successful AI generation funnels; no numbers
- Run ads from a different Facebook page when Meta's quality score dropsSometimes fixes rising CPMs; can't be repeated often
- Web2Wave: Post a teardown of someone else's funnel on LinkedIn every week30-40 reviews so far across niches; no reach or lead numbers
- Go after small, easier keywords in a crowded app category$3-4K MRR in a category the host thought was too crowded
- Run Meta ads for installs and trial starts that go to the App StoreHasn't worked; competitors use web-to-app instead